Refund of tour cost for tour cancelled due to COVID-19
This is to inform that the whole tour cost including the visa fees received by Tourism Council of Bhutan will be refunded. This will apply for tours cancelled with effect from 1st January 2020 due to Coronavirus.
All tour operators are advised to follow the following process:
i. Submit an application in hardcopy or signed application in the company letterhead to TCB with beneficiary banking details and the exact amount in USD to be refunded.
ii. The application must include initial approved entry and exit dates, group name, and remittance copy of the initial payment made by tourists for their tour.
iii. TCB will issue letter advising the bank to refund the amount to their clients abroad.
iv. The tour operator will follow-up with the bank for refund and then submit the bank’s acknowledgement receipt to TCB.
3. The bank transfer charges and any administrative charges should be met from the refund amount.
4. However, for cancellation before 7th March 2020, any bilateral agreement between Bhutanese and overseas tour agents/tourist can be applied if mutually agreed.
5. In case of default and complaints from the clients, the tour operators will be dealt as per the existing laws.